FAQ for Happy Henry's!® self service dog wash

WILL THERE BE SOMEONE ON-SITE WHILE I'M THERE?

Yes, there will be a staff member on hand during opening hours to answer any questions and offer assistance.

I PAID ON-LINE. HOW DO I USE THE DOG SPA AND I MAKE IT START?

Good question! If you've paid online, for either a single wash or a package, we will have entered the details into our system of your paid service. When you check in at the front desk, we'll have already got the spa system ready for you. All you need to do is choose which shampoo you want and you're off to the races. Someone will be available on-site to assist you if you have questions or need help. 

If you have multiple baths paid for, we'll keep track of what you've used so you'll never have to worry about losing tokens or forgetting how many washes you have left.

I'VE PURCHASED A MULTI-WASH PACKAGE. HOW DO I BOOK AN APPOINTMENT ONLINE IF I'VE ALREADY PAID?

If you've already purchased one of our packages or are a subscriber, simply choose the "current subscriber" option that you've paid for and you'll be able to book your next slot. If you're a monthly subscriber, we're also happy to book out your appointments for the next 12 months.

I'VE PAID FOR AND BOOKED A SINGLE WASH BUT I CAN'T MAKE IT. CAN I GET A REFUND?

Things happen and we completely understand if you're unable to make an appointment. If you give us at least 48 hours' notice, we'll be happy to refund your payment, or reschedule your dog's bath for another day. If less than 48 hours' notice is given, we will endeavour to do all we can to fill your slot and issue a refund, but cannot guarantee it.

DO YOU SELL ANYTHING BESIDES DOG WASHES?

Yes! We have a small retail section, which includes treats and recycled toys,  Licki-Mats, Ruff & Tumble Drying Coats, plus Howd cruelty-free grooming products. We love getting customer feedback and will continue to go "dog-wild" when we hear about something that's toy-tastically amazing.

PLUS! We offer customised gift baskets

Whatever your budget, we'd be delighted to create something special for your furry family and friends. Anything we stock, we can include. I

MY DOG HAS FLEAS AND/OR TICKS. CAN I BRING HIM FOR A BATH?

At Happy Henry’s!, we aim to keep the salon free from fleas and ticks. If your dog has multiple fleas and ticks, we ask that you refrain from coming in until the flea or tick problem is under control. Dogs with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and have other health problems. We recommend you seek advice from your vet on how best to treat infestations and keep the bugs at bay on an ongoing basis. 

WILL MY DOG BE SAFE?

 At Happy Henry’s! safety is very important. We have installed safety gates around the spa  areas and ask all customers to make sure the gates are closed and latched when in the these areas. In addition, each spa has a safety tether that can be attached to your dog’s collar. If you’d rather not get your own collar wet, we can provide you with a waterproof collar to use during bathing.

Appointment times will be staggered to minimise the likelihood of dogs coming into contact with each other.

MY DOG CAN BE AGGRESSIVE AROUND DOGS. CAN I STILL COME?

We prefer to not label our dogs as aggressive, but rather pessimistic, and they just sometimes get anxious and uncertain when presented with new environments or situations. We all have bad days, right? We'd love to meet your naughty but nice four-legged (or three, or two for that matter) furry family member. Just let us know and we can arrange for you to visit during a quiet time initially so they can get comfortable and do some serious sniffing. We'll also give them treats, so what's not to like about that? In addition, we have installed a visual divider between dog wash stations, so there'll be no staring down from Grumpy Gus across the room. 

BUT MY DOG IS SUPER-DUPER FRIENDLY AND THE BEST-BEHAVED DOG IN THE WHOLE WIDE WORLD.  I DON'T NEED TO USE A LEAD DO I?

That's awesome! However, since many dogs do not appreciate a bouncing ball of fluff in their face or sniffing of their bums, all owners must remain in full control of their dogs at all times. No dog is allowed into Happy Henry’s! without wearing a collar (or harness) that’s attached to a lead that you're holding. If your dog shows aggression or bites another dog or a human, owners will be responsible for any and all related medical bills, recovery costs, and loss of income. If in doubt, we recommend owners use muzzles to ensure everyone's safety. 

I'M A NEW DOG OWNER. CAN I COME?

Congratulations! That's fabulous news and we're excited to meet you and your new family member. 

If you are a new pet owner or it’s your first time bringing your dog to Happy Henry’s!, let us know, and we will endeavour to make an appointment for you at a quieter time of day.  Our goal is to make it a fun experience. Free treats will be provided!

I ADOPTED A RESCUE PUP, CAN I BRING THEM?

Double congrats to you!! We love love love rescues. Since it can take several weeks for a rescue to get comfortable with their new owners and new home environment, we would suggest not coming to us as soon as you pick up your new friend. Give them time to settle in and adjust, and ensure their first experience at Happy Henry's! is  fabulous.

WHAT'S THE BOTTOM LINE?

Owners and walkers who bring their dogs to Happy Henry's! do so at their own risk.

WHAT DO YOU DO WITH THE INFORMATION I PROVIDE YOU?

Under no circumstances will be sell your information to third party marketers. The information we hold is only used to communicate with you about the services you have ordered or paid for, or if we deem the information we send you would be of interest to you and your dog. 

We look forward to welcoming you at Amerton Farm, Staffordshire soon.